Term & Conditions


Following are the Terms & Conditions of our bicycle hiring scheme hereinafter referred to as “Application”, “Platforms”, “Service”, “We”, “Us”, “Our”, owned and operated by Rent & Ride UK Limited, a company registered in England and Wales, having Company Registration number 11458216 and having its registered office at 43 Beaumont Road,
London, SW196SP. The Service is offered to subject to your acceptance without modification of the terms, conditions and notices contained herein (the “Terms”).


By using our service, you agree to comply with and be legally bound by the Terms. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and us.

Please read carefully these Terms and our Privacy Policy, which may be found on our website www.rentandride.org/privacy and which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Service. We reserve the right to recover the cost of services, collection charges and lawyer’s fees from persons using the Service fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of our service and any other unlawful acts or acts or omissions in breach of these terms and conditions.

We may at any time revise these terms and conditions by updating the Terms. You agree
to be bound by subsequent revisions and agree to review the Terms periodically for
changes to the terms and conditions. The most up to date version of the Terms will always
be available for your review under the “Terms of Use” link that appears at the bottom of
the Application and website.




1.1 “Agreement” means the terms and conditions as detailed herein including all schedules, appendices, annexures, privacy policy, other policies published on the  Application and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.


1.2 Rent & Ride means the facilitating platform, owned and operated by Rent & Ride UK Limited and the services provided by it and its affiliates.


1.3 “Services” shall mean all the component of rental services provided by Rent & Ride to the Users.


1.4 “User” mean bona fide individuals who register themselves on the Application to avail the services offered by Us.


1.5 “Account” means the accounts created by the Users on our Application in order to use the Services provided by us.


1.6 “Content” means text, graphics, images, music, audio, video, information or other materials.


1.7 “User content” means all Content that a user posts, uploads, publishes, submits or transmits to be made available through our Application.


1.8 “Rent & Ride Content” means all Content that we make available through the Application or Services, including any Content licensed from a third party, but excluding user Content.


1.9 “Bike and Bicycle” means a bike made available for hire by Rent & Ride LTD.


1.10 “Charges/ Payment” shall mean the amount paid by the User to rent the bikes provided by the Application by paying the appropriate payment as detailed in Section 5. 2.




2.1 Our services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations.


2.2 Without limiting the foregoing, the Application is not available to children (persons under the age of 16) or Users who have had their User account temporarily or permanently deactivated. By becoming a User and/or availing our Services, you represent and warrant that you are at least 16 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement.


2.3 If you are registering as a business entity, you represent that you have the authority to bind the entity to this Agreement.


2.4 We may, at our sole discretion, refuse to offer access to or use of the Services to any person or entity and change its eligibility criteria at any time.




3.1 In order to create an account and register with us you shall either create an account with us or you may register with us by using your valid account on the social networking service (“SNS”) such as Facebook, twitter and Google accounts (each such account, a “Third-Party Account”).


3.2 If you access the Services through a SNS, you may link your Account with Third- Party Accounts, by allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third- Party Account. You represent that you are entitled to disclose your Third- Party Account login information to us and/or grant us access to your Third- Party Account (including, but not limited to, for use for the purposes described herein) without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third-party service providers. You have the ability to disable the connection between your Account and your Third-Party Accounts at any time by accessing the “Settings” section of the Application. Please note that your relationship with the third-party service providers associated with your third-party accounts is governed solely by your agreement(s) with such third-party service providers, and we disclaim any liability for personally identifiable information that may be provided to it by such third-party service providers in violation of the privacy settings that you have set in such third- party accounts.


A. Accounts:


a) You can create an account directly on our Application then you shall be required to provide certain personal information such as email address, name, contact number, name of the business entity (if user is registering as an business entity) and password.


b) You represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to  immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. You must not share your password or other access credentials with any other person or entity that is not authorized to access your account. Without limiting the foregoing, you are solely responsible for any activities or actions that occur under your Application account access credentials. We encourage you to use a “strong” password (a password that includes a combination of upper and lower case letters, numbers, and symbols) with your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with any of the above.


3.3 You agree to provide and maintain accurate, current and complete information about your Account. Without limiting the foregoing, in the event you change any of your personal information as mentioned above in this Agreement, you will update your Account information promptly.


3.4 When creating an Account, don’t: a) Provide any false personal information to us (including without limitation a false username) or create any Account for anyone other than yourself without such other person’s permission; b) Use a username that is the name of another person with the intent to impersonate that person; c) Use a username that is subject to rights of another person without appropriate authorization; or d) Use a username that is offensive, vulgar or obscene or otherwise in bad taste.


3.5 We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Service that violates our Terms. If you have reason to believe that your Account is no longer secure, then you must immediately notify us at support@rentandride.org.


3.6 Our Services are not available to temporarily or indefinitely suspended Users. We reserve the right, at our sole discretion, to cancel unconfirmed or inactive accounts. We also reserve the right to refuse Service to anyone, for any reason, at any time.


3.7 One individual/entity can own only one account in his/her/its name.


3.8 You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by our policies as stated in the Agreement as well as all other operating rules, policies and procedures that may be published from time to time by Us.




4.1 Users may unlock a bike by scanning the QR code on the lock of the bike. If User is unable to scan the QR code successfully for whatever reason, User may alternatively enter the lock number in the Application to unlock the bike.


4.2 When User has finished riding the bike, User shall be under an obligation to park the bike within three operational Parking Areas which are Medway Universities campus, historical Dockyard and Liberty Quays.


4.3 If a user parks a bike in restricted area then it shall be either deemed miss-parked or lost.


4.4 User shall be under an obligation to park the bike in a tidy, unobtrusive manner such that it does not obstruct pedestrian or vehicle traffic.


4.5 User shall in order to end the journey; must park the bike by placing it next to the bike rack, engaging the lock and selecting the “End Journey” option on the Application.


4.6 To park the bike, place it next to a bike rack, you have to manually lock the bike by pushing the lever on the lock downwards. You will hear a beep, which would tell you that the bike securely locked. After that tap on End Journey on the App


4.7 After succesfuly finishing your ride bicycle is available to the next rider.


4.8 Services provided shall not be used consecutively for a period exceeding 24 hours. Upon exceeding the prescribed maximum period of use, the bike shall be deemed lost and the charges shall be applied accordingly.


4.9 User shall be under the obligation to park and lock the bike only at operational parking areas (Medway Universities campus, historical Dockyard and Liberty Quays) prior to the end of the maximum period of use.




5.1 Application charges 80p for first 30min followed by £1 for every next 30 min for availing its bike hire services.


5.2 Application’s bonus credit shall not be deemed transferable or refundable.


5.3 If User damages a bike, User shall be liable to pay the repair or replacement fee of up to a maximum of £250.


5.4 If User loses the bike rented by the User, the User shall be under an obligation to immediately pay an amount equivalent to £250 to make good the loss caused by the User thereto.


5.5 If User fails to park the bike rented by the User at a operational parking area(Medway Universities campus, historical Dockyard and Liberty Quays) as detailed in Clause 4.2 and 4.3, User shall be liable to pay a fee of £20, if the bike is stolen or damaged because of the unauthorised parking the fee payable by rider can go upto maximum of £250.


5.6 User may register through their Credit Card / Debit Card, which might either a VISA, Visa Electron, Mastercard or Amex and which is accepted by us and from which user authorises us to deduct the Charges for the rental periods and any of fines.


5.7 We use third party payment providers to receive payments. We are not responsible for delays or erroneous transaction execution or cancellation of services/orders due to payment issues.


5.8 We take utmost care to work with 3rd party payment providers, but do not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.


5.9 Users understand and expressly authorize us to collect payment through payment method provided for availing our services.


5.10 You expressly agree and acknowledge that we may employ or collaborate with third party payment gateways using secure connections in order to facilitate, distribute, transact and receive payments for the services offered. We reserve the right to change or replace the payment gateway on our sole discretion without any reservation whatsoever. We do not store your bank information with us and everything is completed through secure third party payment gateways and at no point of time we assume any liability for any loss of data or wrongful payment or invalid payment processing by such a third party. You agree that you will hold us harmless against any such dispute or legal claim


5.11 During the period of you being a user, you shall not be entitled to cancel your payment card without first telling us and providing an alternative payment card from which we can collect the Charges.




6.1 All promotions will be subject to an expiry date, which shall be informed to the users in all marketing material.


6.2 All promotions which involves refunding users will only be effectuated if a user requests for the refund within 14 days after the end of the promotion. Company will provide the promotion-related refunds within 28 working days of receiving the users’ requests.


6.3 Requests for promotion-related refunds can be made by contacting us at support@rentandride.org




7.1 The User is advised a visual inspection of the bike before unlocking it and shall be responsible in case of failure to do so. Also, if you discover any problems with the bike once unlocked, you have 5 minutes from unlocking to return it to a operational parking areas . If you report the fault to us using the App you will not be charged in this instance, provided the bike is returned within the five minute grace period.


7.2 If you find a fault with the bike while cycling, please bring the bike to a stop when safe to do so and return the bike to the nearest operational parking areas and lock it. Please report this fault to us on the app. We ask that you do not attempt to cycle the bike when there is a fault as this is neither safe for you nor for other road users.




8.1 You are responsible for keeping the bike safe at all times whilst it is in your possession or control.


8.2 You agree to use the bike safely and responsibly and in accordance with applicable laws and regulations including but not limited to the Highway Code.


8.3 You shall comply with all policies of the Company that are in force at the moment from time to time regarding your bike hire and use of the services.


8.4 You shall be solely responsible for all items you transport on a bike.


8.5 You must return the bike in the same condition as when you unlocked it.


8.6 In the case of emergency we might need you to provide us with information regarding your use of a bike. If requested, you agree to provide details of your full name and address and details of each specified bike hire, including in respect of your use of the bike and the route taken.




9.1 User while using the bike provided on rent by the Company shall not:


9.1.1 allow any other person to ride the bike 9.1.2 carry any passengers, including but not limited to animals;


9.1.3 tamper with, modify or attempt to disassemble the bike in any way and must not add any accessories or other additions to the bike;


9.1.4 damage the bike;


9.1.5 lock the bike other than in accordance with Company’s instructions;


9.1.6 use the bike for any commercial purposes;


9.1.7 load the bike with a total weight of more than 120 kilograms;


9.1.8 carry any illegal or dangerous objects;


9.1.9 use the bike in a reckless or dangerous manner or use the bike for any kind of stunts or tricks; or


9.1.10 use the bike in connection with any illegal, immoral or disorderly conduct.




10.1 We will undertake to provide all the users who avail our services to renting the bikes with Public Liability Insurance which will cover up to £2m indemnity and a minimum excess of £250 on each claim in relation to third party property damage excess, due to User’s use of bike. The public liability insurance has limitations and the amount awarded is subjective to various conditions and exceptions. Further details can be obtained from us.


10.2 The public Liability Insurance is an integral part of the bike hire and user cannot opt out of Public Liability Insurance under any circumstances


10.3 In case of accident or injury caused to any person or thing while User is using the bike, User shall immediately stop using the bike when it is safe to stop using the bike and shall notify the incident to the relevant authority and Rent&Ride. Further, User shall work according to the instructions in respect of any claim under the Public Liability Insurance. We are not responsible for any damage or injury to the user except as set above.


10.4 In case of accident or injury caused to any person or thing while User is using the bike, User shall immediately stop using the bike when it is safe to stop using the bike and shall notify the incident to the relevant authority and Rent&Ride. Further, User shall work according to the instructions in respect of any claim under the Public Liability Insurance.




11.1 We may, at any time and without notice, suspend, cancel, or terminate your right to use our Service (or any portion of the Service). In the event of suspension, cancellation, or termination, you are no longer authorized to use our Service.


11.2 Without limiting the foregoing, we may close, suspend or limit your access to your Account:  • If we determine that you have breached, or are acting in breach of, this User Agreement; • If we determine that you have breached legal liabilities (actual or potential), including infringing someone else’s Intellectual Property Rights; • If we determine that you have engaged, or are engaging, in fraudulent, or illegal activities; • you do not respond to account verification requests; • You do not complete account verification when requested within 3 months of the date of request; • To manage any risk of loss to us, a User, or any other person.




You can deactivate you account whenever you want However, you must not have any outstanding payment, dispute, listing or any other matter unresolved with us or third parties through our platforms.




13.1 The Service is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the service.


13.2 The platform provides content from other Internet Applications or resources and while we try to ensure that material included is correct, reputable and of high quality, it shall not accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Service. This disclaimer constitutes an essential part of this User Agreement. In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold Company responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from: • Your use of or your inability to use our platforms, Services and tools; • Delays or disruptions in our platforms, Services, or tools; • Viruses or other malicious software obtained by accessing our platforms, Services, or tools or any Application, Services, or tool linked to our Application, Services, or tools; Page 10 of 11 • Glitches, bugs, errors, or inaccuracies of any kind in our platforms, Services, and tools or in the information and graphics obtained from them; • The content, actions, or inactions of third parties, including items listed using our platforms, services, or tools or the destruction of allegedly fake items; • A suspension or other action taken with respect to your account;


13.3 To the fullest extent permitted under applicable law, our service or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the platforms, its services or this User Agreement.




We respect the privacy of our users and take all possible measures to protect them. Our Privacy Policy has all the practices, measures and steps we have to protect your privacy.




We maintain that we shall not be held liable for any failure or departure from any obligation or promise mentioned in these terms or any of our policies which has happened due to circumstances beyond our reasonable control which includes but is not limited to natural disasters like flood, earthquake, acts of god, war, terrorism, religious and other riots, economic and technological embargoes etc.




If any portion of this Agreement is deemed void or unenforceable, then that provision shall be deemed severable from the Agreement and shall not affect the validity and enforceability of the remaining provisions.




The provisions of the Agreement which expressly or by their nature should survive termination of the Agreement shall survive such termination unless adjudged otherwise by the competent courts.




The failure of us to enforce at any time any of the provisions of these of Agreement, or the failure to require at any time performance by you of any of the provisions of these provisions, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the our right to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of these provisions shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.




19.1 By using our services, you are deemed to have executed this Agreement electronically, effective on the date you register your Account and start using our services. Your Account registration constitutes an acknowledgement that you are able to electronically receive, download, and print this Agreement.


19.2 In connection with this Agreement, you may be entitled to receive certain records, such as contracts, notices, and communications, in writing. To facilitate your use of our service, you give us permission to provide these records to you electronically instead of in paper form.


19.3 By registering for an Account, you consent to electronically receive and access, via email, all records and notices for the services provided to you under this


19.4 In order to ensure that we are able to provide records and notices to you electronically, you must notify us of any change in your email address by updating your Account information on the Application or by contacting Customer Support. 20. CONTACT US: You can send us notices or any other communication at support@rentandride.org.

R&R is a trading name of RENT & RIDE LTD

Copyright 2018 | All right reserved